Print Job ownership is being mixed up on environments based on Windows Server 2008R2 Terminal Services (and Citrix).The Equitrac service account is not a part of the local Administrator group on the server that has the EQ Document Routing Engine installed on it.Īdd the Equitrac service account to the local Administrator group on the server that has the EQ Document Routing Engine installed on it. The printer does not appear in Devices and Printers, or the print job gets stuck in the queue.
The Windows Application event log will record the following:įailed to open printer '\\ \ '. I wont let me A Printers icon showed up on the desktop. When the print job is released, the job is not printed out. When a secure print job is sent to a printer, the print job prompts to be released from the print queue. Print jobs sent from the PC to the Print Server fail to print at the printer when released from a secure queue. Print jobs fail to print when released from a secure queue
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